Return & Refund Policy
In order to exercise your right of cancellation, please contact us to request a cancellation.
Progressive Computer Systems Sdn. Bhd.
69A, Jalan SS21A,
47400, Petaling Jaya, Selangor.
Any cancellation request made shall incur a minimum order cancellation fee of 50% of the total order value that is subject to approval by our distributor/software vendor, or such sum(s) as determined by Progressive Computer Systems Sdn. Bhd. to meet order handling, payment processing and administrative charges incurred in processing your order as well as cancellation request. This fee will be deducted from your credit amount.
Customer will receive a written confirmation if the cancellation is accepted. We reserve the right to accept or reject the cancellation for any reason, including the following circumstances: suspicious or fraudulent purchasing activity; abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers; or bad faith.
Once your cancellation request is approved, we cannot undo the process and nullify the cancellation.
If we are unable to proceed with and fulfil any part of the order for any reason, the order will be cancelled accordingly, and you will be notified of the cancellation via email. Customer is responsible to ensure our email domain @progressive.com.my is whitelisted.
We do not guarantee or warrant that the price, offer, availability or any other aspect of a cancelled order, either in whole or in part, will remain the same for any subsequent purchase or order.
We will not be liable or responsible for any damages, claims, liabilities, errors, inaccuracies, costs, harms, inconveniences, business disruptions, delays or expenditures of any kind that may arise as a result of or in connection with any order cancellation request or any order cancellation itself, either in whole or in part.
We do not replace any cancelled order either in whole or in part, code, discount, credit or otherwise compensate customers where they are unable to cancel any order for any reason.
The default refund method is via bank transfer into your bank account. Receiver account name should be same as payee name. With complete documents, it may take up to 30 working days to fully process and issue your refund for any return or order cancellation. We will notify you via email once the refund process is completed.